Service Question

International Warranty

Every NORQAIN watch comes with an international manufacturer’s warranty of two years. If the NORQAIN watch was purchased from an authorised NORQAIN retailer, this warranty can be claimed by presenting the official international manufacturer’s warranty at an authorised NORQAIN retailer, distributor or NORQAIN authorised service center under Retailers

The International Manufacturer’s Warranty must include the date of purchase, the serial number of your watch and the activation code to be recognised by an authorised NORQAIN retailer, distributor or service center.

As part of this international manufacturer’s warranty, an authorised NORQAIN Service Centre will perform service and repair work on your watch.

The following events are not covered by the warranty:

  • Damage caused by external influences, natural disasters, accidents (blows, shocks, etc.)
  • Theft, loss, etc.
  • Damage due to incorrect handling, incorrect use of the watch
  • Wear due to normal use and aging of the watch
  • Damage caused by tampering with the watch by a retailer, distributor, or service centre not authorised to service NORQAIN.
  • If there is no international manufacturer warranty or the activation code has not been activated
Maintenance Types & Prices

Your NORQAIN watch is a complex instrument, consisting of a multitude of different components that work together in the smallest space and thus guarantee optimal performance around the clock. In order for this to be the case in the long term, we recommend that you carry out regular maintenance. The following types of maintenance are available. Please note that this maintenance should only be carried out by a recognised maintenance centre. You will find an overview of the recognised specialist retailers and service centers on our website www.norqain.com under the Service category.

Periodic service

  1. Analysing of the movement and testing of the various functions of the movement
  2. Checking of the aesthetics and functions of the watch
  3. Submit a cost estimate
  4. Disassembling of the case
  5. Cleaning of the case and bracelet and replacing of all gaskets
  6. Cleaning and lubrication of the escapement and the balance wheel
  7. Water resistance check
  8. Checking of the factory parameters and functions of the watch

*Suggested prices:                      Maintenance Mechanical Movement:                                        CHF 170.-

                                                         Maintenance Mechanical Chronograph Movement               CHF 250.-

**Recommended time period: Every two years or after a failed waterproof test (depends on use, the climate e.g.)

Complete refurbishment

  1. Analysing of the movement and testing of its functionality
  2. Checking of the aesthetics and functions of the watch
  3. Submit a cost estimate
  4. Disassembling of the case
  5. Cleaning of the case and bracelet and replacing of all gaskets
  6. Disassembling of the movement
  7. Cleaning and replacement of standard parts
  8. Assembling of the movement and lubrication of the movement parts
  9. Regulation and setting of factory function parameters
  10. Checking of the functions and precision of the movement
  11. Water resistance check
  12. Final check of the watch

*Suggested prices:                          Maintenance Mechanical Movement:                                        CHF 320 .-

                                                            Maintenance Mechanical Chronograph Movement                 CHF 520.-

**Recommended time period: Every 4-6 years (depends on use, the climate e.g.)

User Tips & Information

Water resistance

The water resistance of all NORQAIN watches is indicated in meters resp. bar. These are technical standards. A water resistance of for example 100m means that the watch could be stored at a depth of 100m (without movement). Since swimming or jumping into the water can cause additional pressure on the case, this must also be taken into account. All NORQAIN watches are equipped with at least 100m water resistance. This makes it possible to carry out the following water activities without any problems.

  • Shower, Swim, jumping into water, wakeboard, surf, snorkelling, scuba diving up to 30 metres

The following points must be considered:

  • Always have the crown screwed tight before going into water
  • Do not operate chronograph pushers under water or in wet condition
  • Leather wristbands are not suitable for water as they may discolour or deform. Recommended for the use of the watch in water are rubber straps or steel bracelets.

The water resistance is ensured by several gaskets. These gaskets are subject to heavy wear, especially during intensive use of the watch in water. Other external factors such as perspiration, temperature fluctuations, dust, chemicals, etc. also attack the gaskets. In order to maintain the effectiveness of the gaskets in the best possible way, we recommend replacing them every two years with a periodic service.

Attention!

The following influences can affect the functionality as well as the accuracy of your NORQAIN watch.

Jolts and swinging movements

  • If possible, it is important to avoid jolts against the watch and swinging movements.

Magnetic fields or extreme temperatures

  • Strong magnetic fields from magnets or electronic devices can affect the accuracy of your NORQAIN watch. The same applies if the watch is exposed to very low temperatures (below 0 C°) for a longer period of time. However, it should be noted that these low temperatures are hardly attainable when the watch is worn on the wrist, due to body heat.
User Manual

You will find the user manual under the following link – User manual

Service Center Switzerland

NORQAIN Service Center
Rue H.F. Sandroz 62
2710 Tavannes
Switzerland

Service Center Asia

Melchers (Shanghai) Ltd.
13/F, East Ocean Center, 588 Yanan Road (East)
Shanghai
200001 China
Email: service@norqain.cn

Melchers (H.K.) Limited
Unit C-E, 18/F, Billion Plaza 2
10 Cheung Yue Street, Cheung Sha Wan
Kowloon, Hong Kong
Email: service@norqain.com.hk

Melchers GmbH & Co., Singapore Branch
101 Thomson Road, 24-01 United Square
SINGAPORE 307591
Email: service@norqain.com.sg