Service FAQS

International Warranty

Every NORQAIN watch comes with an international manufacturer’s warranty of four years for the Manufacture Calibres and two years for the ETA and Sellita movements. The warranty can be extended to five years* for the Manufacture Calibres and to three years* for ETA and Sellita movements by joining the NORQAINER club at www.norqain.com/norqainer-club

Register within one month after your purchase in order to have the warranty extended by one year.

If the NORQAIN watch was purchased from an authorised NORQAIN retailer, this warranty can be claimed by presenting the official international manufacturer’s warranty at an authorised NORQAIN retailer, distributor or NORQAIN service centre (www.norqain.com/retailers). The international manufacturer’s warranty must include the date of purchase, the serial number of your watch and the activation code to be recognised by an authorised NORQAIN retailer, distributor or service centre.

As part of this International Manufacturer’s Warranty, an authorised NORQAIN service centre will perform service and repair work on your watch.

The following events are not covered by the warranty:

  • Damage caused by external influences, natural disasters, accidents (blows, shocks, etc.)
  • Theft, loss, etc.
  • Damage due to incorrect handling or incorrect use of the watch
  • Wear due to normal use and aging of the watch
  • Damage caused by tampering with the watch by a retailer, distributor, or service centre not authorised to service NORQAIN
  • If there is no International Manufacturer’s Warranty or the activation code has not been activated
Maintenance Types & Prices

Your NORQAIN watch is a complex instrument, consisting of a multitude of different components that work together in the smallest space and thus guarantee optimal performance around the clock. In order for this to be the case in the long term, we recommend that you carry out regular maintenance. The following types of maintenance services are available. Please note that maintenance should only be carried out by a recognised maintenance centre. You will find an overview of the recognised specialist retailers here and the service centres are listed below.

Maintenance Service

  • Analysing of the movement and testing of the various functions of the movement
  • Checking of the aesthetics and functions of the watch
  • Submitting a cost estimate
  • Disassembling of the case
  • Cleaning of the case and bracelet and replacing of all gaskets
  • Cleaning and lubrication of the escapement and the balance wheel
  • Water resistance check
  • Checking of the factory parameters and functions of the watch

*Suggested prices:                     

Maintenance Service Mechanical Movement (ETA / SELLITA) – CHF 170.-

Maintenance Service Mechanical Chronograph Movement (ETA / SELLITA) – CHF 250.-

**Recommended time period: Every two years or after a failed waterproof test (depends on use, climate e.g.)

Complete mechanical overhaul

  • Analysing of the movement and testing of its functionality
  • Checking of the aesthetics and functions of the watch
  • Submitting a cost estimate
  • Disassembling of the case
  • Cleaning of the case and bracelet and replacing of all gaskets
  • Disassembling of the movement
  • Cleaning and replacement of standard parts
  • Assembling of the movement and lubrication of the movement parts
  • Regulation and setting of factory function parameters
  • Checking of the functions and precision of the movement
  • Water resistance check
  • Final check of the watch

*Suggested prices:

Overhaul Mechanical Movement (ETA / SELLITA) – CHF 320.-

Overhaul Mechanical Chronograph Movement (ETA / SELLITA) – CHF 520.-

**Recommended time period: Every 4-6 years (depends on use, climate e.g.)

User Tips & Information

Water resistance

The water resistance of all NORQAIN watches is indicated in meters resp. bar. These are technical standards. A water resistance of 100m, for example, means that the watch could be stored at a depth of 100m (without movement). Since swimming or jumping into the water can cause additional pressure on the case, this must also be taken into account. All NORQAIN watches are equipped with at least 100m water resistance. This makes it possible to carry out the following water activities without any problems.

Showering, swimming, jumping into water, wakeboarding, surfing, snorkelling, scuba diving up to 30 metres

 

The following points must be considered:

  • Always have the crown screwed tight before going into water.
  • Do not operate chronograph pushers under water or in wet conditions.
  • Leather wristbands are not suitable for water as they may discolour or deform. Rubber straps or steel bracelets are recommended if your watch will be in or near water.
  • The water resistance is ensured by several gaskets. These gaskets are subject to heavy wear, especially during intensive use of the watch in water. Other external factors such as perspiration, temperature fluctuations, dust, chemicals, etc. also impact the gaskets. In order to maintain the effectiveness of the gaskets in the best way possible, we recommend replacing them every two years with a periodic service.

 

Attention!

The following influences can affect the functionality as well as the accuracy of your NORQAIN watch.

Jolts and swinging movements: If possible, it is important to avoid jolts against the watch and swinging movements.

Magnetic fields or extreme temperatures: Strong magnetic fields from magnets or electronic devices can affect the accuracy of your NORQAIN watch. The same applies if the watch is exposed to very low temperatures (below 0 C°) for a longer period of time. However, it should be noted that these low temperatures are hardly attainable when the watch is worn on the wrist, due to body heat.

 

User Manual

You will find the user manual under the following link – User manual

Service Center Switzerland

NORQAIN Service Centre
Rue H.F. Sandoz 62
2710 Tavannes
Switzerland

Service Center Germany

Gerhard D. Wempe KG
Steinstrasse 23
20095 Hamburg
Germany

Service Center Scandinavia

Henning Staehr A/S
Grusbakken 14
2820 Gentofte
Denmark

Service Center USA

Stoll & Co.
1801 South Metro Parkway
Dayton, OH 45459

Phone +1 800 STOLLCO (786-5526)

Email: [email protected]

Service Center Canada

TimeCentral 
240 Riviera Dr, unit 1
Markham, ON, L3R5M1

Tel: (416) 633-2050
Toll-Free: 1-800-457-7928

Email: [email protected] 

Web: www.timecentral.com

Service Center Japan

Norqain Japan After Service Center
2F, 1-12-4, Yushima, Bunkyo-ku,
Tokyo, 113-003, Japan

Email: [email protected]

Phone: +81 3-6841-8157

Web: www.norqain-vision.jp

Service Center Asia

Melchers (Shanghai) Ltd.
13/F, East Ocean Center, 588 Yanan Road (East)
Shanghai
200001 China
Email: [email protected]

Melchers (H.K.) Limited
Unit C-E, 18/F, Billion Plaza 2
10 Cheung Yue Street, Cheung Sha Wan
Kowloon, Hong Kong
Email: [email protected]

Melchers GmbH & Co., Singapore Branch
11, Bishan Street 21, #03-03A
Singapore 573943
Email: [email protected]